Center Operations Management

 

Total Web-based Solution for Workforce Center Operations Management


Automate the process of tracking all your customer's visits and movements across all agencies

 Your data is in one centralized database and automatically entered by customers using Self-Service screens when the enter your organization.  No more manually counting tick marks.

 

Embrace Collaborative Client Tracking

All of your agencies are  working in partnership to help customers get the training and support they need to get a job, and are tracking outcomes and advancements.

 

Common Data Collection System

G*STARS provides a streamlined and easy data collection approach for pan-agency collaboration and outcomes reporting for continuous process improvement.

 

Manage Referrals Between Agencies

Create and track electronic referrals and outcomes between your partners and providers in a secure environment, using email for notifications.  Report total referral counts per month per partner agency for easier MOU management.

 

Career Pathways Data Management and Reporting

G*STARS is fully compliant with NFWS Annual Reporting requirements, as well as flexible for national reporting on Sector Strategies.

 

Monitor Waiting Room Traffic and Wait Times

Automate your pen and paper sign-in process with an electronic waiting list tool.  Managers can view waiting room activity for all locations, in real-time, from their desktop.

 

Centralize Scheduling Between Agencies

Simplify scheduling communications between agencies with disparate systems by using one common scheduling tool for your Workforce and One Stop activities.

 

Manage MOU’s

G*STARS tracks all of your partner's usage and work in the system.

 

Manage ITAs, Training and Support Costs

Bring your front office and back office in alignment with Accounts, Obligations, Payments, and Balances, so you never over allocate or leave funds unspent.

 

Track Customers, Services, and Traffic Patterns

 Track and report on individual usage for Resource Room services, Classroom Attendance, Referrals, Waiting Rooms, Disaster Assistance, Mobile Units, Job Fairs, as well as aggregated One Stop activities.

 

Configure Keyword Tables, Required Fields, and Manage System Security

With Do-It-Yourself point, click, and type capability, you can change the list of values for all keyword fields, determine required fields for data entry, and control your security to the system on a form-by-form basis, all with no programming skills and no consulting costs.

 

Create On Demand Reports and Data Exports

Access your data on demand through an extensive set of standard reports and exporting tools.  All reports or data sets can be exported directly to your desktop as MS Word or MS Excel for ad hoc queries or importation into other systems.